Pros
The job isn't that hard. The day to day customer work is interesting and fun. The clients are generally nice.
Cons
I was acquired along with some computer equipment and office furniture when MBO bought our company a few years ago. Since then, the entire organization has been bought by private equity. This is a story we're all familiar with - private money buys the company, and the company cuts costs, corners, and employee morale to maximize profit. I can't blame them for this - business is going to business. However - I can blame them for the abhorrent and terrifying robot zoom bosses that have overtaken the company culture. Stepford wife level men and women smile through endless all hands calls. 20 Min of each call is a round table of cringey 'fun facts about the C suite' as a moderator asks each Director and above what their favorite movie is, or guilty pleasure. Robot bosses smile with perfect teeth and perfect hair - informing us we are all doing really good jobs, and are profitable - however not profitable to provide competitive salaries. The saying goes you dont quit jobs you quit bosses - and these bosses are inauthentic plastic. Cold, hard plastic. Competent senior employees are passed over for promotion in favor of former Vista equity experienced management. Employees are paid dramatically different amounts based on almost nothing (veteran employees are the most under paid so you'll probably make out ahead here). The job itself is a modern take on a Soviet classic. We fill out time sheets, punch KPI and check boxes. Its irrelevant what work is actually done as long as the boxes are checked and the tallies approved. (literally, nobody checks what work you do, only that you check off the boxes). Employees who succeed will be rewarded with additional workload, assigned the most difficult customers, and given the most inauthentic Stepford Smile - as you're informed there is no money for pay, but we can all take comfort in the mission of MBO!