Dishonest owners - Customer Care Coordinator Miracle-Ear Employee Review

1.0
22 Jul 2021
Recommend
CEO approval
Business outlook

Pros

They paid semi decently. No benefits.

Cons

Dishonestly of the franchise owner. 0/5 stars; would not recommend. As a former employee of this establishment, I was horrified to find the owner up-coding. They would bill insurance companies for a higher level of hearing aid than they delivered to the patient. When I discovered this practice, I began asking questions, thinking it was just a mistake on the owner's part. I was told to "not worry about it." Every single person working there was aware of the insurance fraud being committed and chose to look the other way. Their business practices didn't align with my personal beliefs and values. There is something particularly egregious about taking advantage of elderly people and those on fixed incomes. If you're in need of hearing aids, I recommend going to Costco. They are basically the same models for a significantly lower cost.

Explore other reviews about Miracle-Ear

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great support from all levels of management. Invested in your development and career path. You get to change people lives everyday. Restore communication to those who have hearing loss. Compensated for hard work and success. Benefits and 401k program

Cons

Owned by Amplifon based in Italy. Upper mobility seems limited for those in US. But they are striving to make more opportunities for those in US.

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Miracle-Ear Response
23h
Thank you for sharing your experience. We’re glad to hear you feel supported by management and value the opportunity to make a meaningful impact in people’s lives. We also appreciate your feedback on career growth in the U.S.—we’re actively working to expand development pathways and create more opportunities across our teams.
2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good Money and Satisfaction when times are good and you have a lot of new patient appointments.

Cons

Managements only cares about metrics. Marketing will fail for sometimes months causing sales and income to plummet of no fault of your own. You are swindling people with very expensive devices on the premise that our aftercare is somehow different than others.

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