Unorganized Joke of a job - Patient Care Coordinator Miracle-Ear Employee Review

1.0
19 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Weekends off. Holidays off also.

Cons

Too much demand on the PCC, have to buy all supplies but have deadlines to request . When patients pay with cash you must go get money orders so you can scan it in to home office by a specific time and day. Emails all day long from different micromanagers in the company that you are suppose to keep up with all day while you are trying to work and patients steadily coming in. Not enough pay and absolutely was told NO OVERTIME but yet the call center in New York would make appointments that were for near closing and if they were a new patient getting hearing test etc it would run after 5pm but no overtime! It was crazy! Heard from several that they couldn’t keep people and it didn’t take long to realize why. All they care about is pushing those high dollar hearing aids.

Explore other reviews about Miracle-Ear

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great support from all levels of management. Invested in your development and career path. You get to change people lives everyday. Restore communication to those who have hearing loss. Compensated for hard work and success. Benefits and 401k program

Cons

Owned by Amplifon based in Italy. Upper mobility seems limited for those in US. But they are striving to make more opportunities for those in US.

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good Money and Satisfaction when times are good and you have a lot of new patient appointments.

Cons

Managements only cares about metrics. Marketing will fail for sometimes months causing sales and income to plummet of no fault of your own. You are swindling people with very expensive devices on the premise that our aftercare is somehow different than others.

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