Terrible company - Customer Service Representative ModSquad Employee Review

1.0
27 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Pros, the money, working hours

Cons

Cons, disrespectful towards employees, lying about giving a second chance, immediately firing the workers, terrible SL(Support Leads) terrible managers, not respecing the workers, terrible in overall, and after I have tried to apply for a 2nd job, I got the interview, and the interviewers was very impressed by my CV and how I handle difficult cases, but after a few days, I did not get the job but another colleague of mine did, and we both started at the same time.

Explore other reviews about ModSquad

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I swas on a project where I could select 2 hour blocks of time to work, which was helpful since I had another job also. Management was always nice, I enjoyed working there for the time I did.

Cons

As with any remote customer service phone job, timing the call was crucial to not get behind in notes you needed to add per call

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, at the time at least

Cons

The pay was basically dictated by region.

See reviews by: Helpful|Rating|Date|All