If you have no other options - Technical Support Moog Inc. Employee Review

1.0
5 Mar 2024
Recommend
CEO approval
Business outlook

Pros

You sometimes work with engineers who are typically smarter than your average computer user.

Cons

Everything else. If you work in the IT department, you don't actually work for Moog (you do have a Moog email and a few other things), but rather this terrible managed services company they spun the IT department off to that imposes bizarre rules about closing tickets and actually prevents you from helping the users. You will bear the brunt of a lot of user frustration for how slow even basic things are and are threatened with firing if you talk too much to your users about what is going on behind the scenes. Strangely one of the bean counters still thinks this was a good idea, apparently blind to the hidden costs from lost productivity. I've never seen an IT department with lower morale. After leaving, both my mental and physical health improved, I've never been so glad to leave a place.

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Moog Inc. Response
2y
Thank you for your review. We regret to hear that you had a negative experience with us. At Moog, our top priority is taking care of our employees and creating a positive, supportive working environment and it’s unfortunate that you have experienced behaviors that are inconsistent with these values. We will pass your concerns along to our site leaders. We thank you for your feedback and wish you well in your future endeavors.

Explore other reviews about Moog Inc.

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, mangers are very transparent and open about growth opportunities.

Cons

Some general company disorganization. There are also some areas that are lacking technological advancements.

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Moog Inc. Response
1mo
Thank you for your thoughtful feedback. We’re glad to hear you appreciate our company culture, as creating a positive and supportive environment is very important to us. We also appreciate your honesty regarding areas where we can improve, like organization. We’re actively working to enhance our processes and streamline workflows to support both our culture and operational efficiency. Your insights are invaluable in helping us grow, and we truly appreciate you taking the time to share them. We wish you continued success at Moog!
1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You are surrounded by excellent colleagues across all departments, with the exception of Government Property.

Cons

The Government Property team suffers from severe leadership deficiencies and a toxic work culture. The Senior Manager has a well-documented history of high turnover, carrying a reputation from her previous role where team members actively sought transfers. Under this leadership, promotions are actively discouraged through targeted hostility and fabricated performance issues. Because the management team lacks foundational people skills and prior leadership experience, employee retention is critically low. While other departments within the organization offer great opportunities for growth, transferring into or staying within Government Property is highly discouraged.

1
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Moog Inc. Response
1w
Thank you for taking the time to share your experience. We take these concerns seriously and regret that your time with us has not reflected the professional, respectful, and supportive environment that we aim to provide. We encourage you to share more about your experience with Human Resources so that we can investigate and take the appropriate steps. You can contact our Employee Support Team, and we can arrange a confidential conversation. Thank you again for bringing this to our attention - your feedback matters and helps us to do better.
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