Skewed Management Priorities - Customer Service Representative Morris-Jenkins Employee Review

Cronyism, favoritism, pushing for sales. Very skewed priorities. Contact Center leadership was a mess. Training was lacking because the person who was doing the training at that time was not skilled in training and did not know how to coach employees in a respectful way. Shift schedule was a mess and very inconsistent, week over week. You could end up working 7days in a row that would cross 2 pay periods, then have 1 day off, come back and work 1 day and then have 3 days off. that made 10 hour work days not worth it. Needed more people in the contact center taking calls.. Hard to focus on sales when you have a contact center yelling about calls in queue, yet she had 5 or 6 coordinators for the sales department sitting around half the time doing nothing but laughing or joking.