Good benefits, but poor management and lack of direction undermine the experience - Anonymous employee Motability Operations Employee Review

I was recruited to build a new team and, with my experience, I expected I would be trusted to shape things in a way that would work. However, it soon became clear that my manager didn’t understand my background or my skillset, and I was being asked to take on tasks well outside my field of expertise. That set me up for failure. Very quickly I discovered my reputation was suffering because I wasn’t being managed properly and my skills were not being used. I received no guidance on what senior management actually expected of me. I don’t blame my direct manager for this — the responsibility sat higher up, with those who put someone inexperienced in that position. Once my reputation was damaged, I felt I could never recover it. When I joined, the company looked like a great place to work. But over time it became more corporate and increasingly top-heavy, with too many senior managers. Departments overlapped, and in some cases different teams were doing the same tasks without knowing it. In short, my expertise and skillset were ignored, I wasn’t set up for success, and I left the organisation with a bad taste in my mouth.