Pros
I got my first office experience, and learned to like coffee.
Cons
The entire system is manual- at first, this can be exciting. You feel like you're in control since there is very little in terms of guidelines. If you fall for it, like I did, you'll end up way overworking yourself on their time for a front office that can't make up it's mind about what direction it wants to go in. Over the three years I was employed, directions were switched multiple times with little to no regard for what the middle management and day to day operations people were experiencing, which creates a strong sense of unity in the employees that had to "deal with it" through head nods and repressed sighs, especially when the CEO and COO are breathing down your neck. Often while tasked with manually programming all orders in 8-10 cities, I would get calls on my personal cell phone from the CEO himself, asking for a piece of information so tiny, yet so important due to his lack of touch. Once I escalated into operations, the lethargy carried over. I had reached up from the menial labor tasks to work directly under the COO, and realized that the company was hollow from the core. Tasked with creating a culture for the companies 200+ independent contractors, I found myself the on-demand issue firefighter of the COO, however by the time I had put out one fire I was being ridiculed for not being on top of the other one. This, along with having to work weekends when contractors were so often busy on the road or unresponsive, created an impossible job that was impossible to devote passion or resources to. After coming back into the call center only to witness the new middle management cursing and berating the poorly trained employees working at the time, I had no choice but to leave. This company is truly a sinkhole, consumed by the pursuit of cheap profit at the expense of everyone that makes the mistake of giving any energy to it, and it is doomed to fail.