Fun but not functional, don't plan on a career here. - Store Manager Mud Bay Employee Review

3.0
18 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Loved seeing dogs everyday. People I got to work with were great. Helping people with their pets is very satisfying. Training opportunities definitely one of the better qualities. Quality of products and customer service policies excellent.

Cons

Not a big enough salary for it to be a livable career. Leadership in upper management inconsistent above store level. Care more about customers than staff. Managers work hard and are not rewarded.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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