All the PR about ethical capitalism but at the end of the day it's retail - Various Titles Held Mud Bay Employee Review

2.0
13 May 2022
Recommend
CEO approval
Business outlook

Pros

Dogs and discounts, lots good employees, but it's tough that the ones who care leave.

Cons

It's so inconsistent about standards. Things that are "no big deal" for a one-time error, like showing up to the wrong store after call-outs and constant reshuffles of schedules, suddenly show up in warnings, while people who are consistently late or don't show continue to get by with no accountability. Favoritism impacts who is promoted, and who is believed. I should never have had to also be a therapist as a store lead for a paltry $15-$17 an hour, but somehow that's part of "development" is dealing with people's unresolved traumas. Somehow "development" is helping people solve burnout. I kept being passed up for promotions for very nitpicky reasons, when others who were favorites were promoted in months only to be fired for unethical practices and harm to employees. I felt lied to about work/life balance when I was asked to have a full 7 day availability or else I couldn't stay on, when others in my position were given lots of flexibility and leeway due to preferences when my unavailability on one *half day* a week was being seen with greater scrutiny.

avatar
Mud Bay Response
4y
Thanks for taking the time to provide feedback. Mud Bay is proud to partner with the Lifeworks Employee Assistance Program (EAP). Our EAP provides up to 5 free counseling sessions to each of our Muddies that addresses each of their concerns. Scheduling questions are often quickly resolved by our District Managers. The HR Team will be happy to assist or facilitate a conversation. We can be reached at hr@mudbay.com.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

See reviews by: Helpful|Rating|Date|All