Pros
Experience and training. The only reason I started working here was to supplement my other work, which is actual home inspections. They have a ton of online training which is useful really only to people in this industry or others closely related. But that's about it. You won't even fill your tank to and from appointments on their horrendous pay system.
Cons
They have a 'super high efficiency' pay system where they monitor every inch of what you do, every second of field work/reporting with 8 different percentage counters and an hourly graph. This includes mileage reimbursement which is just cents per mile. You won't even fill your gas tank with that AND the actual measly paycheck. You aren't allowed to go over 'average' times on field work or phone calls and yet every house is different. So if you're way over the time (every time), have to make additional calls, fill additional reports or a policyholder misses their appointment (every week) your efficiency is cut in half and you have to work for free. Basically, you could be making less than $100 a week working 70+ hours between the full time job of making appointment phone calls to 50+ people (unpaid) and their agencies, driving all around the state, documenting/diagramming their mansion (in 15 minutes?...), filling out reports, etc... At least 3 days a week I'm working from 8am to 11pm without a break just on appointments and forms, and yet that will translate to maybe $40 total after the 'high efficiency' counter has done its job. Imagine working an 8 hour day at an office, but instead of clocking in they simply tally up times you spent on reports, and if you're sitting for more than 15 minutes you're penalized. So that $13 an hour is now more like $2 an hour. Disgusting. You do 100% of the workload, talk to the agencies/insurance co./policyholder, survey the home, take the pictures, fill the reports, send them out, etc....and their administrators do nothing but review it and reject it. They frequently make me drive 2+ hours for FREE to take one picture of an address number, just to 'confirm' I had the right house, as if I just walked into the wrong house and had an interview with a stranger. They send you into crazy situations and have you make really important judgement calls on people's lives/homes/policies/loans in minutes with zero information. I was planning on leaving soon, but will be quitting shortly because this happened today: The quality assurance screwed up and then tried to edit a form to make it look like I made a mistake. What they didn't know is I have a hard copy printed of the form, with hard evidence in bold letters showing that they made the mistake. Every day you will get forms rejected, and then penalized, for mistakes they make or didn't notice. You have to buy all of your own stuff. Make sure you have a few weeks worth of business attire, that you will be crawling through muddy crawlspaces from the 18th century all day with, an iPad, an iPhone, a laptop, a high end digital camera, a measuring wheel, measuring tape, a scanner, a printer, hundreds of dollars of ink and paper every month, a ladder, a telescoping 30+ foot camera pole with attachment, and a 4 wheel drive truck to make it through blizzards (no snow days). Oh, and you'll never meet a single person you work for. It's a 100% digital company. They could care less about you, your money or your career. You're just a tool to them. I basically used my employment at Mueller as field coursework for studying homes. I lost money and advanced nowhere.