Frustrating Contradictions - Store Manager NAPA Auto Parts Employee Review

3.0
29 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Competitive pay, great supplier support, continued training, room for advancement. District & operations managers promoted from within which means they're always willing to pitch-in to help because they've been in your position and respect what you do.

Cons

Corporate can't stop talking about the importance of customer service but won't allow proper staffing levels in the store to achieve it. Store managers spend 85% of their time as a counter person instead of being allowed to manage the store. This takes focus away from important tasks such as (but not limited to) being able to cultivate employees, visit wholesale customers, be available to support counter staff, find ways to better manage P&L, organize promotions, & investigate inventory discrepancies.

Explore other reviews about NAPA Auto Parts

5.0
9 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Steven is a great manager and is fun to work with.

Cons

Some cars don't have air conditioning

3.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

Cons

When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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