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National General Insurance

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Stressful and unappreciated - Claims Adjuster National General Insurance Employee Review

1.0
29 Mar 2018
Recommend
CEO approval
Business outlook

Pros

I learned so much about the industry. I thank the overwhelming workload for 90% of the wealth of knowledge I now possess and the other 10% I learned from my coworkers/managers.

Cons

Very heavy workload. Inadequate pay for work being done. The company has several levels of promotion within the adjuster position and each is supposed to have different workloads with the most experienced adjusters receiving the heavier workload. The system is faulty and management refused to correct workload or give promotions. It’s also widely known but rarely discussed publicly that upper management has a preference for a certain type of person who lives a certain type of lifestyle. Almost daily there was changes but no centralized system to find what processes were currently correct. So many areas where there could be improvements that would positively impact workers but it seems “big money” is spent on software updates and programs for tools that aren’t as smart as management thinks they are.

Explore other reviews about National General Insurance

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and management is quite supportive.

Cons

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pto Health benefits Work remotely Shift flexibility ( even though you have to bid the whole department for a specific shift or swap) Holiday Pay Pension after 3 years

Cons

Low insulting pay Extremely high call volumes Overwhelming workload with something new added every few weeks. High stress with no real relief Weak management and organizational structure Unattainable metrics and adherence systems Constant changing job requirements and expectations

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