Pros
Not many come to mind, pay is alright if you make sure you start at a good wage.
Cons
Just a job, never felt connected with other employees, any decisions based on your actual day to day operations were made by upper management without any input from the actual people doing the work, their “new” system still feels extremely outdated, constant communication with pushy agents that don’t understand the amount of work coming in everyday, big mandatory push to have employees return to office with no wiggle room and completely shaking off all employee suggestions on the topic, with the push for in office employees it made remote workers feel less valued and advancement opportunities (though all moves seem to be just moving to a new department, not an actual advancement) would go to local employees regardless of qualifications. CEO loves himself (can tell by the welcome package having his book with his face on the cover being the first thing you see) and talks about the same thing over and over at every meeting that doesn’t really inspire employees, big push about the culture but never really felt it while there.
