9 Feb 2026
National Physical Laboratory Response
3moHello,
Thank you for your feedback regarding your experience of working at NPL. We appreciate you recognising the passion behind the work we do and it’s good to hear your positive reflections on facilities, the holiday allowance and our focus on diversity and inclusion.
We're sorry to hear your experience of management in your team. We have clear expectations for all line managers to provide effective support, encourage development and create an environment where people feel empowered through coaching, rather than feeling controlled. Our Performance and Development framework is designed to support regular conversations about progression, skills growth and aspirations and we continue to promote the use of our career pathways to help guide development.
We also want to reassure you that we take all complaints and concerns seriously. Any issues raised are thoroughly investigated and we encourage individuals to raise matters directly, so they can be addressed promptly and so we can understand the best way to support you.
Kind regards,
Hollie