Inexperienced leadership running a mediocre product. Zero care or concern for the employee population (as evidenced by the recent poorly managed layoffs). Even their external statement demonstrated how little concern they had for employees, by stating they were cutting “non-essential” costs, meaning a quarter of the population was non-essential.
Politics and favoritism created an unfortunate atmosphere of competitiveness in which hard-working individuals that took on a large scope/breadth of work were continuously passed over for recognition or promotions while individuals who were singled out as favorites with a lesser portfolio of work were promoted and pushed to the next level..
The competitive nature stemmed from the culture of fear. People would come to work, then be gone the next day. It was a revolving door of people coming in and being fired (not including the people laid off).
At the highest level, TripActions’ leadership lacked any appreciation or care for their employees.