Used to be good, everyone left! A luxury jail! - Customer Care and Sales Specialist Net-A-Porter Employee Review

2.0
15 Oct 2020
Recommend
CEO approval
Business outlook

Pros

It’s good if you move to London and want to start in fashion or ecommerce. As a first job probably as well. I made lots of friends, added it to my CV and got lots of interviews after working here for one year! Sometimes the hours were fine as you could start early and leave on time. You get discounts and once we got free beauty products after a training. The training is good if you dont have experience.

Cons

Soooo many! Read all: People used to be great and some managers were very cool and supported their teams... it ended up being a horrible micro-management place with Cambodian salaries, working weekends, unfair promotions, impossible and ridiculous bonuses to reach and too stressful. Managed is ridiculous and has a lack of experience - you are one more number to abuse at! My managers were fair but nobody wants to listen to what going on here! Ive seen lots of lacks of respects and late payment issues. The company basically hires people with languages and degrees and does not offer any pay rises, role opportunities and pretends them to do customer care forever. You could not even stand up and go to the toilet at some point! Xmas hard working days, impossible to get holidays and too many rules! I only got 2-3 days and could go back to my country very shortly. My time there was fine because I had a great team and was hard working, but it was more a working camp than a decent company! They dont pay sick days, they do penalty checks if you are 1min late and the second office is in the middle of nowhere. Such a depressing area to work! Dont work here!

Explore other reviews about Net-A-Porter

4.0
23 May 2022
Recommend
CEO approval
Business outlook

Pros

decent pay, my manager was very understanding and flexible when needing to call out.

Cons

your expected to work like a machine

1
1.0
10 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Coworkers and peers are a pro

Cons

The disorganization and lack of communication is appalling.

See reviews by: Helpful|Rating|Date|All