Pros
The tech is great and getting broader support for features every day. The company retooled a couple of years ago to invest in the core platform and network to solidify the foundation before continuing to add features. We have a great team that works together. From the sales teams, product management, marketing, through professional services and support - the team is working together to support our customers. I've worked at a variety of IT industry manufacturers / software providers over my career and I am happy to be at the best company. From a personal perspective, I can't imagine a company handling the COVID situation better. Great communication and trust to perform our jobs as we need.
Cons
As we introduce new features, there is an occasional frustration with docs around those new features. Finding information that pertains to the current state of our platform and the related industry parters can sometimes cause some time to be wasted with old docs. Internal systems around compensation and HR could use some maturity. Being such a fast-moving company in a fast moving industry, it is sometimes hard to keep up with the latest developments in our product.