Pros
Decent PTO accrual the longer you stay. You get food sometimes. Looks good on a resume. You can learn a lot if they pick you to do more work for the same pay. Opportunities to move higher up since they can't keep agents. Low retention overall. They do have a program where you train to be a supervisor and other management roles.
Cons
No one cares about anyone but themselves. Management turns a blind eye to everything so they don't have to deal with it. I never see my supervisor except for him to tell me the company didn't make any money and I only get an $80 bonus. Other supervisors pick favorites and allow them to be off calls just to hang out at their desk or play video games. Everyone has relations with everyone else including leadership and direct supervisors. People are treated unfairly. Agents are allowed to be verbally abused by customers/supervisors and management sweeps it under the rug.