loss mitigation rep review - Loss Mitigation Specialist Newrez Employee Review

2.0
11 Sept 2023
Recommend
CEO approval
Business outlook

Pros

the job is super easy they literally just need bodies in chairs answering phones you don't even need mortgage experience to apply they have hired so many people who know nothing about mortgages so if you are able to sit in a chair for 8 hours straight and are okay with not talking to people around you this job is perfect for you

Cons

don't work at this company if you want to excel at your job there is zero leadership at this company and the training is awful the mangers get mad if you ask for help I can honestly say 99% of the reps on the floor all talk about how much they dislike the job and how they are only there until they can find something better the pay is not great they are always putting contingencies on how you can bonus

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Newrez Response
2y
Thank you for posting your review. We can see that you had concerns about your workplace, but we hope you realize that it’s difficult for us to respond in any meaningful way to anonymous reviews. We hope you shared your thoughts with our Human Resources team during your exit interview. We're working hard to maintain a corporate culture that values everyone's viewpoint, and we need every person’s input—including yours—to grow and advance as an organization.

Explore other reviews about Newrez

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
2d
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
2d
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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