Toxic place that will destroy your self-confidence - Customer Service Manager (CSM) Nexthink Employee Review

1.0
15 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Decent product, nothing else you can say

Cons

Micromanagement - they want to see your every move, you will need to ask their permission to contact any customer. Absolutely pathetic. The sales team needs to learn how to collaborate with other departments. Never seen a division between teams like this in my entire career - it's like two different organizations competing with each other. Toxic environment - Poisonous politics have destroyed the company ethos. So many corridor conversations the place is toxic. Most talented people have either left or got sacked by greedy management who only cares about IPO so they can cash in on their share options. No career progression - there is absolutely no investment in the current employee's career path...unless you worked for a company like...cough...then you are fine - you are part of their gang and as long as you do what they said you are going to be "successful"

avatar
Nexthink Response
5y
Thank you for taking the time to share your feedback. I know how important it is to receive it, even when feedback isn’t positive. I welcome it because it helps us be better and to challenge ourselves to grow. I’m sorry to learn of your personal experience with Nexthink. While we strive to create an environment where all Nexthinkers can succeed and are supported in their journey here, we are currently investing efforts into the area of career and leadership development initiatives. My door is always open if you would like to connect and continue the conversation. Sincerely, Meg Donovan- Chief People Officer

Explore other reviews about Nexthink

5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Earning potential is strong, culture is great, and team is great.

Cons

I don't have any downsides to report.

1
avatar
Nexthink Response
5mo
Hi! Thank you for your kind words and taking time to share your experience with us. We are happy to hear that you enjoyed the environment and the team and would like to thank you for the contributions you made during your time!
5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The onboarding process was top notch. Many resources available to help with getting acclimated to the company and offerings.

Cons

Lots to learn regarding the intricacies of the product.

1
avatar
Nexthink Response
5mo
Thank you for joining Nexthink and sharing your first impressions with us. We’re thrilled to hear our onboarding approach and support resources have helped you settle in and get to know the company. We know our product has a lot of depth, and that learning all the details can take time — that’s why we’re continuously refining training materials, mentoring opportunities, and knowledge‑sharing sessions to make that journey smoother. Your perspective helps us ensure new colleagues feel confident and supported every step of the way, so please keep the ideas coming and have a great 2026!
See reviews by: Helpful|Rating|Date|All