For freshers support role is not a good option at NICE - Technical Support Engineer NiCE Employee Review

4.0
23 Sept 2018
Recommend
CEO approval
Business outlook

Pros

I am a fresher who joined NICE as a Support engineer and this is my honest review 1)The company is very good for R&D position (freshers) but not for the support 2) Training provided to freshers is very good and the trainers are very experienced 3)Great Allowances and free cab facilities for people coming in shifts 4)Software that this company makes are considered best in market

Cons

1) For freshers in Support there no learning opportunities 2) No use of technical skills 3) Anyone who can speak English can do the job of Support. No need for Engineering degree 3) Job description mentioned during placements is completely different from the actual job 4) Working in shifts is very stressful 5)The company is great but job profile is not 6) Have to come even on national holidays

Explore other reviews about NiCE

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, Good tech stack, and engaging team

Cons

Pay scale, benefits are weaker compared to other companies of this size

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NiCE Response
18h
Thanks for your review! At NiCE, we’re committed to investing in our people by fostering a positive culture and providing excellent benefits. Our compensation and bonus structure remains above industry benchmarks, and we have continued to offer both even during broader global challenges. Wishing you continued success in your career journey with us!
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product itself is strong, and the market position of the company opens doors

Cons

High demand on sales performance with low company/management support from engineering, overlays, implementation and customer support

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NiCE Response
18h
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! Our strong sales support, including enablement and training, ensures our teams are set up to perform and be well rewarded. We wish you the best for your professional endeavors!
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