Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      NiCE

      Engaged employer

      NiCE reviews

      Frustrating place to work - Solutions Engineer NiCE Employee Review

      2.0
      13 Aug 2023
      Solutions engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Software mostly works as advertised. Like others my immediate manager is great. Past that not much. There is also no where to move up within the company. They hired a new SE director from outside the company, no offense to him not his fault. However, you are telling me that there was no qualified candidates internally?

      Cons

      There has been zero cola or merit increases in over FIVE years. They say there is a merit based culture but that is all talk, never happens. I've been to presidents club and still have had no raises. I get recruited calling from our competition that have base salaries 25% more than my base plus commission. There has been a huge brain drain here because people feel disrespected, under appreciated, and under paid.

      avatar
      NiCE Response
      2y
      Thanks for your review. We have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. We suggest you speak with your HR business partner or your manager about your concerns.

      Explore other reviews about NiCE

      5.0
      29 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      25 Feb 2026
      Sales development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
      See reviews by: Helpful|Rating|Date|All
      Related searches: NiCE jobs | NiCE salaries | NiCE benefits | NiCE interviews
      NiCE reviewsNiCE Solutions Engineer reviewsNiCE review