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      NiSource

      Engaged employer

      NiSource reviews

      Great benefits and training, but support is non-existent! - Customer Service Representative (CSR) Remote NiSource Employee Review

      1.0
      4 May 2026
      Customer service representative (csr) remote
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully Remote WFH, generous benefits, ample PTO, and excellent training.

      Cons

      Support is nonexistent after training. It is sink or swim. Everyone is treated with the assumption that you are somehow doing something wrong. Technology and systems are so old and fail often.

      Explore other reviews about NiSource

      5.0
      3 Apr 2026
      Lead, category specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay & people are great

      Cons

      Need more stringent work instructions/ policy

      3.0
      4 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Better pay than most companies in NWI

      Cons

      Leadership turnover every so many years

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