Pros
The most frustrating part is that the product itself is genuinely good.
Cons
The most disorganized company I've ever worked for. Leadership lacks both managerial experience and basic leadership skills. Project management is virtually nonexistent because even the smallest decisions require endless rounds of approvals from people who have nothing to do with the project, slowing everything to a crawl. As a result, projects, questions, and simple copy that should take a day end up dragging on for months or years, especially for larger-scale decisions.
The company has kept a small group of people in leadership roles since the beginning, and instead of bringing in experienced managers, they continue to create new management titles for the same individuals. For a majority of them, this was their first professional job, and it shows.
Career growth is nonexistent, and the culture was equally disappointing. People throughout the company are unnecessarily rude and cliquish, making it difficult to get responses or get anything done. HR is no help; they will just join the gossip.
They're shockingly disconnected from current digital trends and online culture (and it's only gotten worse). There was an overwhelming focus on creating lengthy reports and presentations that never translated into meaningful action.
Innovation is slow, trends are often ignored, and customer feedback rarely seems to influence decisions. They'll go under eventually, and it will entirely be their management team's fault.