CUSTOMER SERVICE - Customer Service OCBC Securities Employee Review

Exposure to real product and UAT work across multiple functional areas. Opportunity to collaborate with different squads and external vendors Hands-on involvement in platform enhancements and production issue investigations Fast-paced environment that helps build resilience and adaptability Suitable place for gaining early-career experience in banking operations and product delivery

Limited support and guidance for contract staff, resulting in a steep learning curve Workload can be heavy with tight timelines and high expectations without adequate resources Work-life balance can be challenging due to urgent deliverables and frequent last-minute changes Growth opportunities and career development pathways for contract employees are unclear Internal communication and alignment between teams could be improved to reduce rework and inefficiency

Lots of changes after change in organisational structure.

More work for sure but not sure if it will be translated meaningful end results.