A shining example of how not to treat your staff - Medical Writer OPEN Health Employee Review

1.0
30 Sept 2023
Recommend
CEO approval
Business outlook

Pros

On the higher end of the salary scale for Med Comms (though this is changing as they're cutting back on increases)

Cons

Where to start... As much as the company want you to believe it is, work-life balance isn't really a priority or, if it is, they have gone about it the wrong way. Understaffed accounts, ignoring long hours worked by writers in particular (although accounts teams also stay late these days) and team morale at an all time low is countered by.....desk yoga?...management lip-service to say that they care but then cut any perks to the job? Next, it's apparent across the industry now that OH are falling behind with benefits, in that there are none to speak of really. Pension contribution is one of the lowest in the industry and benefits otherwise are effectively non-existent. There is a push for a new pay-in system that includes private healthcare, but for most that don't use it, it's not really that useful or a nice addition. The biggest problem though with the benefits is that they're being cut left, right and centre. Company bonuses have been halted as the private equity firm that acquired the company aren't happy with the profit margin (and let's be clear, the company still grew in a time when apparently the industry is failing), but rather than addressing this head on and being transparent, the company line is that everyone still needs to push to meet their (constancy changing) targets and that being busy is 'agency life'. Promotions have now been halted, or are being reconsidered (with many only getting them through threat of leaving), and the cycle has now dropped to twice per year. This basically timelines promotions in the company now - so don't join if you're expecting a promotion inside of a year. I think as others have also suggested, diversity and inclusion isn't really great - or aren't flagged as priority by the company. For those from poor socioeconomic backgrounds or POC, I wouldn't expect too much... I think most alarmingly though, the reports across the company now of workplace bullying are increasing. I'm not sure how much this is translating into HR reports, but I have to admit that the clique-like nature of some people is quite apparent...

avatar
OPEN Health Response
2y
Thank you for your comments, we are sorry to hear you have had a bad experience. We pride ourselves on our work life balance and many people thrive in being able to get involved in many projects whilst also having the work/life balance that meets their needs. That said, we recognise that this may not be the experience everyone gets and so we are working hard to launch new smart working initiatives to benefit all employees. We have introduced a wellbeing hub and new improved benefits for all employees and recognise there is still much for us to do. In addition, we are building our new job architecture framework so that we can nurture great talent to continue to build their careers with us. We are sorry to hear comments of bullying, we do not tolerate this type of behaviour and would ask you to reach out to any member of the People Team to discuss confidentially.

Explore other reviews about OPEN Health

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

Well, it's been a bit tumultuous in the industry of late, but I think we're being navigated ably through it.

1
1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

5
See reviews by: Helpful|Rating|Date|All