Osl Review - Mobile Expert OSL Retail Services Employee Review

3.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

As a sales associate they do run monetary contest that will give you certain spiff's, depending on the product you are selling. It is not a lot of money, but it does add up. They also have low quotas. Depending on leadership, they give you a great work-life balance. It is a performance-based job and its easy for you to move up. They are flexible with your schedule if you go to school.

Cons

You have to rely on Walmart for inventory. Even though you have low quotas, if you don't have proper inventory, you really can't make quota at the end of the month. Micro-manage is big in this company, at least in my district. Requires you to post in group chat consistently. I've seen them promote employees to customers even if they miss quota 1 month. Their onboarding is not great. Its hard to reach their back office, like HR or Benefits. If you setup daily pay, it becomes a hassle to get out of it; I learned that the hard way.

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OSL Retail Services Response
3mo
Thank you for sharing your insights! We appreciate your feedback and are glad to hear about the positive aspects of the role. We’re continuously working to improve processes and communication and your suggestions will help us in that effort. Looking forward to continuing to grow together!

Explore other reviews about OSL Retail Services

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Cons

You will put in the hours but keep the vision of success and it pays off tremendously.

3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Cons

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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OSL Retail Services Response
1mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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