Easy... Too easy... (Impressive!) - Customer Service Specialist Octopus Energy Employee Review

5.0
10 Jul 2024
Recommend
CEO approval
Business outlook

Pros

- The pay rate is very competitive for the responsibilities of the role. - The whole recruitment & onboarding process has been so relaxing, welcoming, and friendly. Information given / training received so far has been relevant, concise, and delivered in a really engaging and steady way. - The amount of care they take into each member of staff. Yet to meet a staff member who has said anything bad about the company. - Food and beverage provided throughout the day. Meaning regardless of financial situation (which mine at the moment isn't great due to previous debts I'm off paying off), I can ensure I'm still eating and drinking normally, which helps prevent me from sickness which could lead to stress / under performance. - The sense of teamwork and community, with so many groups for those with similar interests and hobbies. - The company has a real & up to date approach on what 'business' looks like. - Business dress is relaxed which means I can be comfortable when seated.

Cons

- The training is thorough, relevant but not overwhelming, which meant that I felt confident in my role right away. - The rest of the team are so understanding, caring, helpful & giving, which meant I didn't feel anxious and unsure when I needed help. - I've worked for several sustainable companies, and what they say is what they deliver is usually the oppisute. Because they follow through, with their word, It means that I trust the company more and it means that the rest of team are reliable.

Explore other reviews about Octopus Energy

5.0
7 Dec 2025
Recommend
CEO approval
Business outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
13 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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