Struggling Through Changes - Customer Success Olo Employee Review

The people. Hands down. I've worked with some of the best, kindest, and most sincere people at Olo. They genuinely want their coworkers and customers to succeed. It's not a competitive environment. It's not an environment that encourages or tolerates smart jerks. The people have always been what has made Olo special. And you'll see this reflected in most reviews. The benefits. 20 days of PTO, 10 company holidays, and the entire last week of the year off. The health insurance is pretty good. They match up to 50% of your 401(k) contributions up to 5% (could be better). I'd like to see a stipends for home office expenses and a higher 401(k) match but I'm happy with what we have. The focus on equity and inclusion. We have a good group of ERGs. The company talks openly about equity. We have monthly events hosted by ERGs that bring in external speakers or highlight our internal leaders, like a recent Hispanic Leaders Fireside Chat. We've had pronouns in email signatures for a couple of years. And we've made improvements in our senior leadership being more diverse. There's room to improve (there always is), but Olo tackles this head on. Olo is a clear market leader. We have a strong product, we're the leader in our industry, and our customers generally really like us. We've taken the approach of being a neutral platform focused on making restaurants successful rather than seeing them as means to an end (like delivery marketplaces do) or using their data to compete with them (like some marketplace aggregators do). Olo's products have both breadth and depth. Few competitors compete across all of our offerings. Most just compete in narrow ways. Olo is still growing, so it's not stagnant and there's opportunities to make your mark and grow with the company. It's not a start-up mentality with 60+ hr workweeks, but it's not a lumbering corporation. You can make an impact, find a niche, and see your efforts payoff.