Turbulent Times - Customer Success Manager Omada Health Employee Review

2.0
22 Apr 2021
Recommend
CEO approval
Business outlook

Pros

- Smart, caring and motivated colleagues - Mission driven culture - Opportunity to do work that is changing lives - Company is well respected in the digital health space

Cons

- Constant turnover, many leaders leaving - Terrible work/life balance - Customer Success team (as with many other teams), is very stretched thin and overworked at the moment. The whole team is very stressed out, yet the leadership uses our weekly meetings to do "pop quizzes" where they cold calls people about company metrics and goals. When we end our meetings early or do not have enough agenda items to cover, there is pressure to "ask tough questions", but usually without giving the team a heads up so people can prepare thoughtful questions ahead of time. Everyone is drowning in work, so either give people time back in their day, or create a better structured team agenda. These meetings could be used more effectively where we are actually solving big problems and inefficiencies we are experiencing every day, rather than treating us like children with the pop quizzes. - Many people leaving the company - some leaders more open than others about taking the time to obtain feedback from people leaving to better understand how things can be improved

Explore other reviews about Omada Health

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, great mission, great people!

Cons

There are no downsides I see

2.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits/expenses, remote work, nice coworkers

Cons

Where do I even start. The expectations for coaches have gotten out of hand and there’s no consideration for mental load. It feels like things just keep getting added on and added on and a lot of it is tied to this time tracking system that we can’t even see anymore. Even though it was framed like removing the time clock would give us more autonomy and less stress, we’re still being judged since it’s still there in the background anyway. Even though it’s clearly not a good representation of the actual time spent in-app. There’s also A LOT of micromanaging. Metrics are everything, and even when your metrics are good, something else gets pulled in. If it’s not metrics, it’s you’re not spending enough time in the app, or you’re not engaging enough with your work team, or you missed one small workflow from last week. It never really feels like you can just do well and that be enough. Even supervisors don’t always seem fully aligned with what the day to day work actually feels like now, since so much has changed since many of them were in the Health Coach role. So a lot of the feedback is disconnected from reality. Time off doesn’t feel fair either. We were encouraged to take time off during OT to manage mental load, but then when I actually did, I was told I took too much time off? It just feels like you’re stuck no matter what choice you make and you can’t really win here. And don’t get me started on the pay and how we’re about to be in what seems like a commissioned based pay system as if we’re sales. I’ve also tried switching roles within the company multiple times. No luck.

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