Not for careerists or creatives - Anonymous employee Omada Health Employee Review

2.0
20 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote-first makes for great work/life balance (*if you set your boundaries) Good benefits, though that depends heavily on your role and rank

Cons

I worked at Omada for about a year. Heavily recruited, I got head-hunted, and had an offer within a week of that screening interview. (I will note that other reviewers would suggest that is highly unusual; that Omada generally draws out the interview process.) Omada is successful, on paper. I say on paper because it's almost certainly doomed to extinction given that their efforts to differentiate themselves from other virtual care offerings are tepid at best. Background: Essentially, Omada's programs are a get-well card that employers who buy Omada access can give to their employees. Though the offer of "continual support" is meaningless and responsibility-shifting but it sounds like a nice perk and the employer can sell it as like an on-demand nurse’s office. What should concern anyone looking for a position here, in Marketing or otherwise, is that Omada does not have science of their own, and you should not be fooled into imagining as such. Likewise, they do not have a voice of their own. It's dated at least 10 years (something like that; it's as old as whenever Jim Gaffigan first made a joke about kale being gross). The company revels in its ultra silicon valley, ultra progressive, company culture utopianism... remote-first; meetings to recognize fellow employees [you've never heard of]; asks to update your personal LinkedIn header to promote their products of campaigns; a "leveling guide" to define when you're ready for a promotion (though, as yet unreleased as far as I know)... cutsey CEO-led all-hands meetings to show the masses us that, though they make my ten times what we do, they're still goofy and down-to-earth. I wonder how many of my colleagues also found this more than slightly stomach-turning aside from simply worthy of an eye-roll. It's a small, isolated world. I found my own manager (though this person only handled a team of 5 or so total) constantly unavailable. Zero on-the-job training; everyone's too busy for that and, yet, we have lots of middlers doing God knows what except passing information from one person to the next. Another GlassDoor reviewer referred to "Omada nice" as a perpetual problem: co-workers who would ask for the work on impossible deadlines without instructions then run to your manager to inform on you if the product wasn't what they wanted. The absence of direct feedback isn't just job-threatening, it's a major career damager. Every minutely creative project is outsourced to the numerous creative agencies or freelancers Omada has on retainer — you will not be informed of this in your interview. They say, as all good job descriptions say, in so many words that they want a Jeremiah á la the Old Testament (a hundred prophets were telling the people all would be well. He alone told them the truth) but they do not. They want someone who can put up the day job drudgery but do so with some mustered enthusiasm for their "company values" that take the "day" out of the day job and turn it into some life quest to be a part of this incredibly boring, demonstrably uninspired, unrevolutionary company.

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Omada Health Response
3y
Thank you for your candid and thoughtful feedback. We’re extremely proud of the impact we’ve been driving so far by advancing digital and virtual care in a complicated market. Along our 12 year journey and across our 24 published peer-reviewed studies, we have learned a great deal about the opportunity to help people with their chronic conditions. Every day we get to celebrate clinically measured successes with our members; one of the many reflections of the value of our products and services. As we continue to grow, it’s important to continue to build a balance between progress, culture, transparency and fun, particularly as we prioritize work/life support for Omadans through our remote first approach. While we are proud to say that employee engagement continues to rise steadily at Omada, your feedback is important to us as we focus on areas of continued improvement.

Explore other reviews about Omada Health

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, great mission, great people!

Cons

There are no downsides I see

2.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits/expenses, remote work, nice coworkers

Cons

Where do I even start. The expectations for coaches have gotten out of hand and there’s no consideration for mental load. It feels like things just keep getting added on and added on and a lot of it is tied to this time tracking system that we can’t even see anymore. Even though it was framed like removing the time clock would give us more autonomy and less stress, we’re still being judged since it’s still there in the background anyway. Even though it’s clearly not a good representation of the actual time spent in-app. There’s also A LOT of micromanaging. Metrics are everything, and even when your metrics are good, something else gets pulled in. If it’s not metrics, it’s you’re not spending enough time in the app, or you’re not engaging enough with your work team, or you missed one small workflow from last week. It never really feels like you can just do well and that be enough. Even supervisors don’t always seem fully aligned with what the day to day work actually feels like now, since so much has changed since many of them were in the Health Coach role. So a lot of the feedback is disconnected from reality. Time off doesn’t feel fair either. We were encouraged to take time off during OT to manage mental load, but then when I actually did, I was told I took too much time off? It just feels like you’re stuck no matter what choice you make and you can’t really win here. And don’t get me started on the pay and how we’re about to be in what seems like a commissioned based pay system as if we’re sales. I’ve also tried switching roles within the company multiple times. No luck.

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Omada Health Response
7h
We appreciate you taking the time to share such detailed feedback. We are sorry to hear that your experience has felt overwhelming and, at times, discouraging. Your comments about workload, evolving expectations, and the mental load associated with the role are important, and we recognize how challenging it can feel when changes are not experienced as intended. Our goal in evolving tools like time tracking and performance metrics has been to support both flexibility and clarity, not to create additional pressure or a sense of constant evaluation. It is clear from your feedback that this has not been your experience, and that gap is something we take seriously. We are actively working to better align expectations, ensure managers are closely connected to the day-to-day realities of the role, and create more consistent, transparent guidance around performance and time off. If you are open to it, we would encourage you to connect with your HR Business Partner directly so we can better understand your experience and continue improving. Thank you again for sharing your perspective.
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