BDR - Anonymous employee OnPath Business Solutions Employee Review

While we appreciate that you made the effort to create a GlassDoor account, it is very disappointing to see that you did not make the effort to write something more constructive. We do not have an issue with negative feedback on GlassDoor, but we do have an issue with feedback that is not constructive or articulate. Constructive criticism would allow us an opportunity to provide a thoughtful response and address concerns, complaints or any issue that you feel is negative about the experience you had at OnPath. It would give us an opportunity, if it were feasible, to make some changes. You indicated that one of the Pros of working at OnPath is that we provide “Decent pay for people with lower educational level.” We find this statement to be offensive to each and every one of our employees and even to potential employees who may be considering employment here. A person’s level of education has absolutely nothing to do with their character, attitude or work ethic. These are the qualities we look for. Our demographic is quite diverse – educational levels, heritage, age, previous work history, family status, etc… It would be a discredit to any individual to simply reduce them to their level of education. In response to your statement, “Bad Management”: This statement provides us with no usable insight into how we can get better. This would be akin to one of our Program Leaders providing feedback to one of our employees and simply stating, “You’re a bad employee.” This provides no context for why you believe we have bad management or how we might be able to improve. In response to your statement, “Like all the other Call centers, treat people like child[ren]”: Again, this statement provides us with no usable insight into how we can be better. If you felt like you were being treated as a child, perhaps you should have had a conversation with your Manager. Or if you weren’t comfortable having that kind of conversation with anyone at OnPath, you could have posted suggestions on our online anonymous suggestion box – we respond to every suggestion. Any of our employees who have had previous call centre experience will attest that we are quite different from other call centres – whether it’s our social committee, focus groups, online anonymous suggestion box, corporate philanthropy, health & wellness program, recognition program, etc...