Not the company they claim to be or that I expected - Client Support Representative One Firefly Employee Review

1.0
30 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Work from home, Schedule flexibility for some employees

Cons

The pay is terrible if you are not in the United States (4.50 USD). They outsource through a company in Mexico, where things are not managed legally. They promise health insurance, which they end up never giving you. 8 long hours on chat without a lunch break or bathroom time. They never give you the right tools you need for your work like Adobe or Microsoft office suit, instead you end up using Canva and Google Docs.

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One Firefly Response
4y
Thank you for your review and for taking the time to share your experience. We appreciate your input as a former employee and would be happy to discuss these concerns with you. We encourage you to reach out to our HR department so that we can understand your experience further. Thanks again for taking the time to leave this review and we wish you the best in your future endeavors.

Explore other reviews about One Firefly

5.0
16 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Simply put, working at One Firefly has been the best professional experience I've had in my career. I was privileged to call this company my employer for over a decade and during that time was fortunate enough to take on more and more responsibilities and was promoted numerous times. Personally, I think you'll be hard pressed to find a company with a better culture and I mean that sincerely - people here actually care about their employees, each other and their clients. For a company of their size the benefits are terrific and you can't beat a remote work environment. I would work here again in a heartbeat.

Cons

Standards are high and performance is measured typically on a quarterly basis. You'll be surrounded by high-achievers who will press hard to hit their goals. That environment is not for everyone, but personally this is where I thrive.

4.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, relaxed culture, communication is paramount, good benefits.

Cons

Salary was a bit low for what they were expecting of me.

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