Everything else. This place is a hollow shell of what it once was. This agency is the combined former Russ Reid and Grizzard. A "merger" happened in which multiple flawed, more complicated technologies and processes were implemented just because they were cheaper; not because they were the right thing to do, either for the people that work here or for executing the work the right way to be able to deliver on our promises to our clients. Extremely talented employees are abandoning ship because they can't stand it anymore. Entire departments have been completely decimated by turnover, which leads to more mistakes. Pay is extremely low, especially for those living in the Los Angeles area. Employees are overworked, underappreciated, hardly ever rewarded, and management is not doing enough to fix the problems.