Management is available to talk about claims questions. There are a lot of different forums to bring claims to for different things.
Cons
There are a lot of different forums to bring claims to for different things. A few are mandatory before making a decision, which doesn't help the confidence of their examiners. Any new task / function / feature is automatically put on examiners and/or TLs. Examiners are responsible for * a lot * and the pay doesn't always reflect this.