Super happy overall! - Remote Customer Support Onepilot Employee Review

5.0
20 Mar 2023
Recommend
CEO approval
Business outlook

Pros

I was looking for a 100 % remote and backoffice job for YEARS, glad I've found it with One Pilot! Usually, due to fiscal conditions, remote jobs often can only be done from one country, but this job can be done from any country within Europe which makes it flexible when you need to travel. No telephone with customers (at least in my team), flexible working hours too : you get to chose when you work as long as you work a minimum of 20 hours a week, the team is super nice and the managers are caring and helpful. We can get bonuses that are motivating each week, the pay is quite good (freelance based + depending on the fiscal system of your residence) and we learn new stuff about subjects we probably don't deal with usually (banking in my case). Also, we can manage our time to have space for personal life/projects. Super happy overall!

Cons

Some people may find banking boring but One Pilot has different clients/projects

Explore other reviews about Onepilot

5.0
20 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Flexible hours, fully remote and independent work, supportive leadership who go above and beyond to prepare you for the mission you are assigned for. Work/life balance is unmatched, since you create your own schedule.

Cons

Have not found any yet

3.0
25 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Flexible (hours and modes of communication), more earning potental from efficiency, very intuitive platform, well-organized company, great collaborative culture, some decent discounts at stores if you're in Europe, quality bonus of 1/3 your pay

Cons

You are paid by ticket, so your earnings can massively vary depending on client and efficiency (in many places below minimum wage even when meeting goals), you're a contractor that may have to work with different clients under Onepilot who pay different rates (I would worry about stability)

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