Good for some pocket money - Customer Support Hero Onepilot Employee Review

3.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Not as a sole income source.

Cons

Flexible and accomodating to the extent.

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Onepilot Response
1y
Thank you for your feedback! While some agents find this role ideal as a supplementary income source, we also have many who choose to work full-time with us. Our flexible structure is designed to support both part-time and full-time agents, allowing them to work on their own schedules and balance this role with other commitments. We appreciate your input, as it helps us continue improving our platform to better support all our agents. Thank you for sharing your perspective!"

Explore other reviews about Onepilot

5.0
20 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Flexible hours, fully remote and independent work, supportive leadership who go above and beyond to prepare you for the mission you are assigned for. Work/life balance is unmatched, since you create your own schedule.

Cons

Have not found any yet

3.0
25 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Flexible (hours and modes of communication), more earning potental from efficiency, very intuitive platform, well-organized company, great collaborative culture, some decent discounts at stores if you're in Europe, quality bonus of 1/3 your pay

Cons

You are paid by ticket, so your earnings can massively vary depending on client and efficiency (in many places below minimum wage even when meeting goals), you're a contractor that may have to work with different clients under Onepilot who pay different rates (I would worry about stability)

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