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Thank you for taking the time to share your candid feedback on where we can improve.
Retention last year dipped and sometimes when companies, like ours, make an explicit choice to hire quickly, mistakes are made. We acknowledge that some new teammates didn't work out and sometimes we need to let them go if they don't have the right level of skills for our current stage of growth. We’ve taken measures to ensure a better hiring experience, have put in place more thorough vetting of new roles as well as improving our communications and transparency when teammates leave. Regardless, it’s unfortunate to see teammates leave the business but we hope that in your time with Collective you’ve been able to gain some lasting relationships and grow in your career.
We’ve been quite proud of rewarding quality work and high effort through well deserved promotions - we’ve celebrated 13 promotions since June last year, and are expecting a number more throughout 2023!
We launched a Mentorship program pilot that kicked off last month and expect to roll it out to all employees interested later this year. We’ve sponsored coaching for managers in specific cases and a number of individual contributor teammates have elected to use their L&D budget towards this type of support as well. We’re also kicking off our Manager Community training program next week precisely because we recognize how important this group is to our culture and leadership..
We make the adjustments we believe are right for our team based on the feedback we receive, but this does take time and patience – and we’re committed to getting this right. We’re sorry this didn’t work out for you and wish you the best of luck in your next challenge!
