Run as fast as you can - Director of Operations Option Care Health Employee Review

2.0
20 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Salary. Most of the local staff.

Cons

Option Care was purchased by an investment firm in 2015 and has been on a rapid transformation since then. They are pushing change fast and hard but their change management is poorly executed. They are working from the Lean Six Sigma philosophy to standardize and maximize efficiency which is great but it's not been a smooth road at all. They are centralizing a lot of areas which has been a disaster because there is a lack of accountability. They push out initiatives for everyone to follow with a start date yet the centralized "hubs" don't ever know about it. Just very unorganized and they are stretching the local management teams thin. Unfortunately the profit/bottom dollar really does seem to be the driving forces vs. patient care these days although you won't ever hear the executive team say it. The HR department is a nightmare. They have a robust HR department for the entire company with several HR partners, talent acquisition, and several other departments. The talent acquisition people don't have a clue and are slow at getting applicants in the door. The HR partners have moved to be employee advocates vs. employer/manager advocate/advisor like I have always been used to. It seems like HR is coddling employees and afraid of the whatif. They are catering to the "me" generation. They work off "perception" not proven accomplishments, evaluations, and other employee/peer interviews.

Explore other reviews about Option Care Health

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Come a long way and workload is great and feel like you got the tools to advance

Cons

No overtime at this moment

2.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The work is meaningful, and many frontline employees are dedicated, hardworking, and committed to patient care.

Cons

My experience with Option Care Health was defined by poor leadership, lack of accountability, and an unsustainable workload. Work volume increased significantly over a relatively short period of time, while staffing levels did not keep pace. Employees were expected to absorb the additional workload without the resources needed to do so, creating a high-pressure environment that was not sustainable. Leadership lacked visibility and engagement with frontline teams. There was little effort to understand day-to-day challenges, and communication was often inconsistent or absent. This disconnect made it difficult for employees to feel supported. As operational demands grew, responsibility was frequently shifted away from leadership and onto external factors or frontline staff. Employees were made to feel as though they were not doing enough, despite consistently working at or beyond capacity. Additionally, dismissive comments from leadership suggesting that performance issues were due to employees not wanting to work contributed to low morale and did not reflect the reality of a team that was working extremely hard under increasing pressure. Overall, the culture did not prioritize employee support or accountability, leading to burnout and frustration.

See reviews by: Helpful|Rating|Date|All