Zero accountability with upper management & Executives - Anonymous employee Option Care Health Employee Review

2.0
1 May 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Co-workers are awesome! My direct report manager is very caring & always helpful.

Cons

Benefits suck! They are currently "leaning" us out & have docked employee hours or let employees go. Those of us left behind can't keep up with the extra workloads & there seems to be a general lack of empathy with the decision makers of the company! The general impression is "be grateful you have a job, or go work somewhere else". Executives have no concern for team members in the various locations throughout the nation. They only care about the numbers! Each location is given a generalized budget, without regard for that locations actual competitive market. Why shoot for attainable, right? Instead, people who don't even know our markets composing budget plans, rather than a customized budget plan to fit performance & the market of each location (too much work I guess)! So smaller locations with an extremely competitive market are held to the same standards/goals as locations with less competition & more profitability. It is a set up to fail business plan every year! When you don't meet budget (tallied monthly, & 9 times out of 10 due to centralization & zero ability to control intake/benefits/admission processes), they cut hours, over time, mileage reimbursement for RNs/sales, & tighten the belt on policies for on-call pay for salaried employees. Basically, its a huge set up to fail business plan comprised by people who haven't physically set foot in these locations to experience what these locations experience. Complaints fall on deaf ears, or you get reprimanded for complaining. The processes don't work! Anytime you're honest about how you feel, you're on a radar because they only want "yes" men/women! There is zero gratitude for the hard work put in, even after hours, & usually off the clock! As long as it doesn't mess with the bottom line, who care's... right?!! We are busting our butts everyday & the best we get for it is being called inefficient & letting people go/cutting hours... yeah, that'll teach us to be efficient! Super compassionate/ caring! Also, the patients are really only seen as a payday, there's no true compassion for employees or patients (from the decision makers of the company! The team members in each location care a great deal about our patients & referral sources)! Option Care has every ability to rise above the already mediocre home infusion market, why wouldn't you want to run with that business plan! Why wouldn't you want to show gratitude towards your employees on the frontlines, who literally representing Option Care & literally working ourselves to death to line your pockets? Happy, appreciated employees bring in more money for companies! Focus on that! Quit blaming the locations for YOUR inefficiencies!

Explore other reviews about Option Care Health

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Come a long way and workload is great and feel like you got the tools to advance

Cons

No overtime at this moment

2.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The work is meaningful, and many frontline employees are dedicated, hardworking, and committed to patient care.

Cons

My experience with Option Care Health was defined by poor leadership, lack of accountability, and an unsustainable workload. Work volume increased significantly over a relatively short period of time, while staffing levels did not keep pace. Employees were expected to absorb the additional workload without the resources needed to do so, creating a high-pressure environment that was not sustainable. Leadership lacked visibility and engagement with frontline teams. There was little effort to understand day-to-day challenges, and communication was often inconsistent or absent. This disconnect made it difficult for employees to feel supported. As operational demands grew, responsibility was frequently shifted away from leadership and onto external factors or frontline staff. Employees were made to feel as though they were not doing enough, despite consistently working at or beyond capacity. Additionally, dismissive comments from leadership suggesting that performance issues were due to employees not wanting to work contributed to low morale and did not reflect the reality of a team that was working extremely hard under increasing pressure. Overall, the culture did not prioritize employee support or accountability, leading to burnout and frustration.

See reviews by: Helpful|Rating|Date|All