Pros
Under the former management, it was a great environment and teamwork-based. Where the leadership worked alongside the team members and took in feedback. A True leader listens and backs their team members! That is what I missed about old management. I miss the team culture where we were able to help each other out. Teamwork makes the dream work used to be the motto for our team.
Cons
A management change occurred and it turned the whole department upside down, not only did they force unattainable metrics on team members, but they were selective on WHO were hitting it and who was not. Their metrics could not be explained and the leadership can skew numbers by closing out and stealing tickets. This type of leadership does not lead my example but rather blames the team for not hitting their ridiculous made-up metrics. Even the leads are not good leaders, they just relay what the manager says but they do not understand it either.