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      PENNYMAC

      Engaged employer

      PENNYMAC reviews

      Horrible experience - Customer Service Representative PENNYMAC Employee Review

      1.0
      11 May 2020
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      At least you get an hour lunch.

      Cons

      We were doing great working from home. Now everyone has to come back in the office. Why?? You have to wear a mask over your face while talking to customers if you’re working in the office. Do you know how muffled that sounds and how uncomfortable that is?? Let people stay working from home! You can’t social distance in the bathrooms and break rooms, they’re too small. Someone is going to spread covid19. Let us stay working from home!!

      Explore other reviews about PENNYMAC

      5.0
      31 Aug 2025
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      good management fun environment room to excel

      Cons

      pay was very low for current market

      avatar
      PENNYMAC Response
      8mo
      Thank you for taking the time to provide your feedback on your experience. We appreciate your willingness to share your thoughts and concerns. We constantly review our compensation packages to ensure they remain competitive within the industry. However, we will take your feedback into consideration and evaluate any potential adjustments that may be necessary. Your feedback is valuable to us as we strive to create a positive and rewarding work environment for all our employees. If you have any further suggestions or concerns, please do not hesitate to reach out to us. Thank you once again for your feedback.
      1.0
      2 Jun 2026
      Loan officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team and good cafeteria

      Cons

      -micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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