Pros
None that are worth staying there for and putting up with the crap this company dishes out.
Cons
They treat you like a child and a criminal Management severely lacks any type of skills in developing it's employees Management plays favorites - they enforce policy for some but not for others No chance for advancement unless you are one of their favorites They don't care about you as an employee - they want you to just sit, take calls, and keep your mouth shut. Management is two-faced Quality is a joke - quality reps all score the calls differently--it just depends on what mood they are in or if they like you....there is no black and white when it comes to scoring a call- during a calibration all the quality reps score the calls from one extreme to another.... one person scored a call a 100% and another rep said the call was horrible.......how can they hold reps to that type of standard.