Pros
Any pros about this job are entirely because of the location I work at and the people who work there, NOT because of the company or its policies. Most coworkers at my location are great, and everyone is very understanding & flexible about schedules, emergencies, etc. As long as you maintain your own boundaries about what you’re capable of committing to, it’s easy to have a good work-life balance—just know that will usually come at the cost of hours and therefor your paycheck.
Cons
The company is a mess and doesn’t care about any of the employees who actually run test centers. Benefits at full-time status are barely worth it—the cheapest options you can afford on the bare minimum wage don’t cover much. The corporate/command structure makes absolutely no sense, and the people you’re told to go to for help are not only many states away from you, but also either incompetent or unwilling to do their jobs. The turnover rate is high at basically all levels of the company and positions remain open for months, especially for TCAs because they don’t pay us even close to a living wage for our area with how high the cost of living is, so no one wants to stick around. TCAs get shafted because the company has structured everything specifically so that we basically can’t answer any questions for test takers—everything has to go through remote customer service or tech support, who also don’t seem to know anything given how many frustrated test takers we see, which just makes the entire test taking experience awful & makes the company look, again, either incompetent or lazy. We can’t even answer basic questions about how the test browser works because they don’t train us on anything except setting it up for the session and closing it down. Supposedly this is to prevent TCAs from being a potential “information breach”, but really all it does is make us look stupid because we can’t do anything to help people even navigate their tests. No mobility if you care about that. Unless, of course, your idea of good upward mobility is going from proctoring one test center location to overseeing test centers in 5 different states at the same time meaning you’re either spread too thin to actually do anything or you give up and become useless to the employees counting on you. No one in the corporate structure (basically everyone above TCAs) seems to know what their job is or want to do it. Requesting guidance or support from one person is just as likely to end up bouncing around between people going “that’s his job, no that’s her job” while no one takes responsibility, as it is to just never receive a response at all. IT/tech support/management are all so incompetent that we have a newer employee who’s been working for over 6 months and just now (May 2026) got SOME of their login credentials for the various systems we need to do our jobs. And half of those don’t even work, so they can’t actually do the full job and help out as much as they want to. And this is the 2nd employee this has happened to in my time here. Also they’re going hard internally on genAI while constantly trying to make sure no test takers can somehow use it to cheat, which is just so obliviously hypocritical that I don’t even know where to start on it.