frustrating - Senior Customer Success Manager (CSM) PTC Employee Review

lack of diversity homogenous, top-heavy, white male leadership mono-focused poor, lagging customer escalation management - TTR is painfully slow resulting in over promising and under delivering death by meetings slow to execute on strategy little to no path to advancement difficult to navigate internal systems bureaucratic bottlenecks internal tech stack pales in comparison to product offering product offerings do not have all features advertised with painful bugs for end users