Pros
20% staff discount (though this could be improved considering product prices) Supportive and friendly coworkers who make the day-to-day experience more manageable Opportunities to progress are well-supported, especially if you show a willingness to learn and display the correct skillset
Cons
Pay does not meet the London Living Wage, which feels unreasonable given the company’s strong profits and the cost of living Management often takes a belittling approach rather than providing constructive feedback, creating a tense and discouraging environment Staff are frequently told off for simply speaking with colleagues, even during quiet periods, which adds unnecessary pressure and impacts morale Very limited training provided on both product knowledge and essential topics like HR procedures or health and safety Employees aren’t given the opportunity to try new product launches or samples, making it difficult to deliver the level of product expertise and service that the company expects Overall, the workplace culture feels toxic. Most staff are on edge, there’s minimal trust, and morale has dropped significantly