Passive Agressive Micro Managing workplace - Inside Sales Representative PackSmart Employee Review

2.0
25 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Base salary was decent.

Cons

Senior Management has created a culture of severe micro managing their employees. Morale was low Communication between departments was lacking and there was a sense of "how dare you ask me about this issue or customer or order" when you reached out to the warehouse for updates. Thus, nothing got done and it was frustrating.

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PackSmart Response
4y
Thank you for taking the time to share your feedback. We are sorry to learn that your experience at PackSmart did not meet your expectations. Your feedback is being used to help us improve the experience for our current staff. PackSmart has been using EOS (Entrepreneurial Operating System) as our business operating system since February 2009, and since 2017, EOS has become more engrained with all of our employees. It was at this time that we formed the Interdepartmental Process Operations Discussion group. The group consists of one member from each department to allow for better communication between departments. The meeting of this group operates like all of our other meetings using EOS in that issues are identified, discussed and solved; “To Do’s” get assigned; and objectives are completed. We strive to do our best to give our employees the autonomy to do what they were hired to do. With EOS, employees have the ability to provide feedback which allows for continuous improvement.

Explore other reviews about PackSmart

5.0
28 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Good flexibility on hours. Nice coworkers. Professional. Good work from home flexibility. Good training system in place. Don't take work "home" with you after hours. EOS is a good system. Very low amount of "workplace drama".

Cons

Benefits a bit lacking and bonus incentives could be more enticing.

5.0
10 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Fantastic management, runs on Entrepreneurial Operating System (EOS), Reputable name in the Chicagoland area. 45 years in business speaks for itself

Cons

Benefits are not as competitive with larger companies.

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