What happened? - IT Engineer ParentPay Employee Review

1.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I worked for the company for over a decade and I loved the first 8 years. Management were amazing the team was excellent. I was so happy

Cons

After 8 years a new CEO. More management then staff Acquired more businesses before fixed ng basic and long standing bugs. Ignored user issues so that workarounds became normal. Decided to make most of the company redundant sending the work to India. No handovers from most of our team to India so decades worth of knowledge was lost. The company has become greedy. Users and customers are no longer a priority.

Explore other reviews about ParentPay

1.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nothing noteworthy to highlight at this time.

Cons

Strong office politics dominate the work environment; some individuals BS and PP focus more on office politics than actual delivery work. Lack of accountability—there is no proper review or validation of work done (or not done). Employees are harassed during 1‑on‑1 meetings, including disrespectful communication and verbal bashing. Targets are singled out, pressured, and treated unfairly without objective reasons. Employees are sometimes placed on PIPs without clear justification, which feels more like retaliation than performance management. There is no safe forum or leadership support where employees can voice concerns or be heard. HR and senior management do not take timely or effective action on reported issues. Creates a toxic, fear-driven environment where employees feel targeted, unsupported, and forced to leave. Excessive and unnecessary meetings consume the entire day without clear outcomes. Managers spend more time in meeting rooms than supporting or guiding their teams. Micromanagement and constant pressure from both negatively impact mental health and morale. If you don not hear them then PP will target you and spread bad words about you.

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly and sopportive working environment. Hybrid working style.

Cons

Working hours are not flexible. Employees who joined less than 12 months ago are not eligible for an increment. The company's increment cycle starts every January, but I was not eligible because I joined in June of the previous year.

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