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      Parsley Box

      Engaged employer

      Parsley Box reviews

      Great Company - Contact Centre Advisor Parsley Box Employee Review

      5.0
      5 Sept 2024
      Contact centre advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The company care about what the customer's say and feel. They want to make sure that the company grow and with it the customers too. The staff all work hard which makes it feel like you're part of a team.

      Cons

      Can be busy at times.

      Explore other reviews about Parsley Box

      3.0
      28 Aug 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The role itself was really wholesome - the elderly would call in and order their meals over the phone. They often called partly to order and partly because they didn’t have many people to talk to. It was lovely to speak to people and offer them some company by just chatting to them

      Cons

      The company started having outlandish expectations with the call SLAs to be 6 minutes, which meant the customers felt rushed and didn’t enjoy the service, many of them elderly who struggled with getting the order through in that space of time

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      Parsley Box Response
      9mo
      Thank you for sharing your feedback. We're glad to hear you found the role rewarding and enjoyed connecting with our elderly customers. We also appreciate your concern about the call SLAs. While we aim to maintain an average call time of 6 minutes to ensure operational efficiency and continued service for all, we recognise the importance of providing a warm and caring experience. We are committed to balancing these priorities, and thank you for your dedication.
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